Who is responsible for the delay?

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dilbert.com

The company measures our performance and effectiveness by looking on the charts, numbers. The theory is simple. The managers set up goals, priorities, coordinate tasks. The employees are responsible for the results. Who is responsible for the delays?

– I have a problem with the hardware and software. It didn’t work. I couldn’t do my tasks.
– Oh… your performance is terrible. Take a look at this chart? Try to read the guidelines.
– I have a problem with the hardware and software. It didn’t work. I couldn’t do my tasks.
– Oh… this task is the most important now. You should finished as soon as possible. Try to restart your hardware next time.

Who is responsible for the delays in the above situation? Employee? Manager? Partners? None of them and all of them.

The question is not who is responsible for this situation but what to do now? Charts help us to identify the existence of the problem, not the reasons or solutions. The problem may be simple or complex but to solve it we have to start asking to understand its nature.

How asking about “who” helps? In my opinion it helps to increase the delay and nothing more.

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Gemba walk

gemba

Are you responsible for communicating the problems and solutions?
Yes, I am.

Is your manager responsible for observing your work and improve your working environment?
–  I don’t know… I have never seen this.

Do you like to talk about your problems?
– I fell like in front of the court, but what else can I do? Unfortunately, it is often impossible to change anything.

– What do you do?
I feel like I should pretend that everything is fine… but it is hard to change your values.

The key to any process improvement is to question everything; not just accept the status quo.

References:

  1. http://www.therightapproachconsulting.com/2015/09/01/gemba-walk/